All posts tagged: store cards

My week of customer service pissiness…

Is it just me…or is customer services in some parts going to hell? It’s been one of those bad service weeks, where trying to accomplish a simple task – like paying a bill, or buying groceries, was unnecessarily complicated. These are some examples of the crappy service I received. Trying to pay a bill: Advisor: [picked up after only 2 rings] Me: [silently, and somewhat prematurely thinks: oh goody, this is going to be easy, whoop whoop!] Adviser: good morning, my name is Danny, how can I help you today? Me: [somewhat brightly] hi, I’d like to pay a bill please Advisor: [unnecessarily perkily] certainly! I’ll just take you through some security questions and I’ll get that sorted for you, can you just confirm your full name and address please?[queue name and address confirmations, and a bonus 10-point security question quiz thrown in absolutely free] Advisor: and you are the account holder? Me: yes Advisor: ok…thank you for getting through security…oh! [brief pause, and scarily rapid typing sounds ensue] I can see here…it’s been a …