Is it just me…or is customer services in some parts going to hell? It’s been one of those bad service weeks, where trying to accomplish a simple task – like paying a bill, or buying groceries, was unnecessarily complicated. These are some examples of the crappy service I received. Trying to pay a bill: Advisor: [picked up after only 2 rings] Me: [silently, and somewhat prematurely thinks: oh goody, this is going to be easy, whoop whoop!] Adviser: good morning, my name is Danny, how can I help you today? Me: [somewhat brightly] hi, I’d like to pay a bill please Advisor: [unnecessarily perkily] certainly! I’ll just take you through some security questions and I’ll get that sorted for you, can you just confirm your full name and address please?[queue name and address confirmations, and a bonus 10-point security question quiz thrown in absolutely free] Advisor: and you are the account holder? Me: yes Advisor: ok…thank you for getting through security…oh! [brief pause, and scarily rapid typing sounds ensue] I can see here…it’s been a …